How can we help?
The rules and how-tos for advertisers and space owners. Still stuck? Ask us from Help and support.
For advertisers
The AI ad maker
Designing an ad with AI in the app: image packs, watermarked previews and checking the result.
Cancelling a booking as an advertiser
What you get back when you cancel a booking, and how to cancel it yourself.
Cancellation cover
What cancellation cover costs and what you get back with it if you cancel.
Supplying your own ad
How to send your own printed ad to the space owner instead of having it made.
When a refund arrives
Where a refund goes and how long the bank takes to show it.
For space owners
Cancelling a booking as a space owner
What happens when you cancel a paid booking, what it costs you, and how strikes work.
A payout hasn't arrived
What to check when a payout is late, and when to ask us.
Getting paid as a space owner
When payouts are sent, how to add your bank account, and why a payout can be held.
Pausing or removing a space
How to hide or delete a space, and what happens to bookings already made.
Photos of your space
What a space photo must show, why one can be refused, and how to replace it.
Strikes for space owners
When a space owner gets a strike, what happens at the limit, and how to ask us to review one.
Getting verified as a space owner
The short video and saved card that let you approve bookings, and what to do if it is not approved.
For everyone
Your account and several businesses
One login for several businesses, switching between them, and between buying and selling.
When an account or space is suspended
Why we may pause an account or hide spaces, and how to ask for a review.
What happens to the printed ad afterwards
Recycle, keep for next time, or have it collected: the choice made when booking.
Contacting support
The quickest way to get help, what we can do, and why some answers need you signed in.
Problems with a booking
What to do when the ad wasn't installed, the space isn't as described, or something else went wrong.
Fees and what a booking costs
What advertisers pay on top of the space price, and why space owners pay nothing.
Instant book
How Instant book spaces are approved and charged at once, and the space owner's 24 hours to decline.
Parcels, installing the ad and photos
How the ad gets to the space, when it must go up, and the photos that prove it.
We mentioned your business but you haven't listed
Why we may contact a business that hasn't listed, and how to be removed or not contacted.
What ads and spaces may show
The content we do not accept, and how ads and space photos are checked.
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Didn’t find it?
Signed in, ask from Help and support: we reply there and by email, usually within minutes.