Cancelling a booking as an advertiser

You can cancel a booking yourself from the booking page. Before you confirm, the page shows exactly what you get back.

What you get back

• Before the space owner approves: nothing is charged, so there is nothing to refund.
• After approval, before production starts: the booking total back, less the booking fee (12% of the space price) and card processing (3%).
• After production starts: the same, less the production cost too.
• If you supply your own ad: the booking total back, less the booking fee and card processing, if you cancel at least 14 days before the start date. No refund after that.
• After the ad is installed: no refund.

With cancellation cover

If you added cancellation cover at checkout, you get the booking total back if you cancel before the start date, less the cover, card processing and any production already done. See Cancellation cover.

How to cancel

1. Open the booking under Bookings.
2. Choose Cancel booking. The page shows what you paid, what is refunded and what you lose.
3. Confirm. The refund goes back to your card (see When refunds arrive).

If something went wrong on the space owner's side, for example the ad was never installed, do not cancel: ask us from Help and support so we can look into it.