For space owners
Strikes for space owners
When a space owner gets a strike, what happens at the limit, and how to ask us to review one.
Strikes keep bookings reliable for advertisers.
When you get a strike
- You cancel a paid booking.
- You do not install the ad within 3 days of the start date.
- You do not confirm your space is ready in time.
You do not get a strike for declining an Instant book booking within 24 hours, or when we cannot deliver the ad for reasons outside your control.
At the limit
At 3 strikes, your spaces are hidden from advertisers until we review them. Each business on your login has its own strikes.
Asking us to review a strike
If something happened that you could not plan for, ask from Help and support and tell us what happened. The team reviews it and decides; we cannot promise a strike will be removed. Your reply in the thread goes straight to the team.